Terms and Conditions

By placing an order through the ‘Aqua-One-Parts.co.uk’ website site you agree to the following terms and conditions of trade. These Terms & Conditions do not affect your Statutory Rights. Aqua One Parts (hereinafter referred to as “AOP”) is a trading style of Big Blue Warehouse Ltd.

These terms constitute a legal document (‘the Agreement’) which sets out the rights and obligations of you as a purchaser (‘you’), and those of ‘Big Blue Warehouse Ltd’ (‘we’ or ‘us’), in relation to the products offered by us through this site. This contract in no way affects your statutory rights.

Contract Details

A copy of your order will be shown on your web browser before you submit it to the AOP website (‘pre-contract notice’). The Pre-contract notice contains important information such as a description of the products you are purchasing, the price and any delivery charges of the goods ordered. The contract is only made when payment has been authorized to ‘Big Blue Warehouse LTD’. Authorized payment is defined as the authorization by our Merchant Company of payment by Credit Card or Debit Card of notified cleared funds in our bank account. Dates quoted by us for dispatch and delivery are estimates only.

Accuracy of Information

AOP makes every effort to ensure that all information and data on this site is up to date and correct. However, this information cannot be guaranteed as details are regularly changed by manufacturers and errors made when inputting information. AOP and/or Big Blue Warehouse Ltd cannot be deemed liable to any customer for any consequential or incidental damages whatsoever that result from or are related to the use of our web site and any information contained therein.

Pricing of Goods

Big Blue Warehouse LTD guarantees that the prices shown at the time of ordering are the current prices, even if an item is out of stock and has to be re-ordered.

Purchasing through AOP

Select the items you wish to purchase, ensuring that you have chosen the correct details for your item. Enter your details at the checkout process and provide payment details. We accept most Credit and Debit Cards as well as PayPal payments. Once your order is completed, you will be shown a screen confirming your purchase details and a unique order number, which must be quoted in all correspondence to us. A confirmation email will also be sent to you stating if your order has been successful. In the event that items are not available within the time period provided, you will have the opportunity to either; cancel your order, amend your order or carry on waiting. If you choose to split the order we will treat the order as two separate orders and charge carriage on both orders if applicable.

Delivery

We will normally dispatch your items within one to three working days upon placement of your order and confirmation of payment received, subject to stock availability. Actual delivery times after dispatch will depend on delivery method used, and your delivery address. We only deliver to UK addresses presently. Big Blue Warehouse refuses to accept any liability for any delays in delivery once the goods have left our premises, due to circumstances beyond our control. All delivery dates quoted by us are estimates.

Free Delivery

We offer free economy delivery to mainland UK for all orders over £30, this delivery method is through Royal Mail second class post and all items will be sent as soon as the full order is in stock. We reserve the right to remove this offer at any time. Customers can pay £5.50 for Royal Mail First Class or £9.99 for Royal Mail 24 before delivery when items are showing as in stock and available for shipping.

Delivery Address

Most deliveries are carried out during working hours and on working days. Please ensure that someone is available to sign for and receive the goods. AOP will send your order to any address that you select to suit your needs.

Change Of Delivery Address

If you need to change your delivery address please contact us as soon as possible stating your order number. If your order has not yet been dispatched your item may be sent to this new address at no extra charge. In the unlikely event that an order is undeliverable due to the address not being found or the order not being received, the order will be returned to us. However, we reserve the right to deduct the original delivery charge from any refund to you, or to charge additional delivery if we have to resend the same items to a new address.

Incorrect Delivery Address

To ensure we successfully deliver the items to the address our customers supply, please ensure you supply AOP with a full and correct delivery address. If the address you supply results in a non-delivery due the address being incorrect you, the customer, will be liable for any extra delivery charges incurred. If the item is lost as a result of wrong delivery details the customer will be responsible for this loss. If however, an error occurs on our system resulting in the wrong delivery or order details, we will do everything in our power to rectify the situation at no extra cost to the customer. Any items returned to us after several attempted deliveries will be refunded (minus postage costs)and put back into stock unless we are contacted. Attempted delivery charges will not be refunded. Any order discrepancies must be reported within 24 hours of delivery.

Returns Policy

By law customers have the right to cancel any item for any reason within 14 working days after the day you received the items. Customers must return the goods to us at their own costs in an unused and re-saleable condition. If you wish to return an item please contact us first to receive a confirmation email which must be supplied with the item when it is returned. Any items returned without a confirmation email or any identification will be placed back in stock. Until the package is received by us at our premises the customer is responsible for any loss or damage. Please use tracked service when returning items to us, this is required to protect your loss in the event that the items are not received by us at our premises. Once we have received the items, we will notify you and refund the purchase price excluding the original carriage cost as soon as possible, this will usually be within three to five days. This applies even when the customer has not paid a delivery charge. Any items received in a used or non-saleable state will not be refunded.

Missing, Incorrect or Damaged Items

Any items arriving damaged must be photographed and an image sent to us at info@aqua-one-parts.co.uk within 7 working days of receipt to determine the extent of damage and best course of action. Depending on the amount of damage – parts may be replaced or the whole product replaced. Please inform us as soon as possible either by email or phone if an item is missing or is incorrect – within 7 working days. We always aim to resolve the issue as soon as possible, subject to an item being available in stock.

The incorrect item must be returned at the customer’s expense but will be reimbursed upon receipt up to the value of 2nd class post. All returns must be made by the cheapest method available – usually 2st Class post, and proof of posting must always be obtained. We will examine the goods, and in the event that they are damaged or faulty we will issue a full refund or offer a replacement. If a customer chooses not to have a replacement item from us, we can only refund your order to the amount originally paid – i.e. A full refund including original delivery costs and additional costs incurred cannot be refunded over the amount originally paid. If a returned item is found to be not damaged or faulty then the goods will be returned to you at the customers cost or held for collection. Any faulty items reported after 28 days of receipt can be replaced under guarantee but return postage costs will not be refunded.

Changing Your Order

If you need to change your order for any reason please call us as soon as possible so we can make amendments before dispatch. Email is best here: info@aqua-one-parts.co.uk

Complaints

If for some unlikely reason you have a cause for complaint, please contact us straight away. Email us at info@aqua-one-parts.co.uk

Or via post:

Aqua One Parts
Akimbocore
Lancaster House, Amy Johnson Way
Blackpool
Lancashire
FY42PR

Please note returns will NOT be accepted at this address unless previously authorised via email. For all returns please follow the returns procedure shown above. We will acknowledge your complaint as soon as possible, and will try to resolve the issue as quickly as we can.